Question 1

How can I track the status of my order?

Accepted Answer

We ship the desktop and legs in separate boxes so they can be delivered more easily and arrive intact. You can contact us for specific tracking numbers for your order.

Question 2

Is it hard to assemble the desk?

Accepted Answer

Assembly typically takes 30–45 minutes. We provide all the necessary tools and a manual in the box. You can also find assembly video tutorials on our website under the "Help" section. We provide Installation service on request (charges apply).

Question 3

What is the Warranty period?

Accepted Answer

For all our Standing Desk frames we offer a 5-Year Warranty on the frame and motor, and a 2-Year Warranty on the controller, switch, and electronics. This covers manufacturing defects but not physical damage or normal wear and tear.

Question 4

How durable are FlexiSpot standing desks?

Accepted Answer

Our desks are built to last, and we have the durability tests to prove it. During product testing, we raise and lower our desks more than 20,000 times—with zero sign of breakdown. If you any problems, please contact SuperGo.

Question 5

Can we customise the tabletop size?

Accepted Answer

Sorry, we don't have a tabletop customisation service as of now.

Question 6

Can I return the desk if I don't like it?

Accepted Answer

We have a specific return policy for manufacturing defects or damage during transit. If you simply changed your mind, returns may be subject to return shipping & restock fees. Please check our "Refund Policy" page for full details.

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